Privacy Policy

Armonia Bellezza values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you interact with our online platform, including our site, or use our services.

Who We Are

Armonia Bellezza is a company involved in cosmetics manufacturing and distribution, with services including formulation development, raw material sourcing, manufacturing (Creams, Lotions, Makeup, Fragrances), packaging design and production, quality control and testing, regulatory compliance, private label services, logistics and distribution. Our registered address is 15 Via della Spiga, Milan, Lombardy, 20121, Italy.

Data We Collect

We may collect and process various types of personal data, depending on your interaction with this service. This may include:

- Identification and contact data: Such as your name, email address, postal address, phone number, and shipping details.

- Payment and transaction data: Information related to your purchases, such as products ordered and payment details. Please note we do not store full payment card details; these are processed by secure third-party payment processors.

- Profile data: Information you provide when creating an account, such as username and password (encrypted).

- Commercial data: Details about your purchases, orders, interests, preferences, and feedback.

- Technical data: Information collected automatically when you visit our site, including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.

- Usage data: Information about how you use our site, products, and services.

- Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.

- Any other information you choose to provide to us when contacting us or interacting with our service.

How We Collect Your Data

We use different methods to collect data from and about you, including:

- Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

- Apply for our services;

- Create an account on our site;

- Subscribe to our service or publications;

- Request marketing to be sent to you;

- Enter a competition, promotion, or survey; or

- Give us feedback or contact us.

- Automated technologies or interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

- Third parties: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, search information providers, contact, financial and transaction data from providers of technical, payment and delivery services.

Purposes and Legal Bases for Processing

We process your personal data for specific purposes and rely on defined legal bases under applicable data protection laws, primarily the General Data Protection Regulation (GDPR), for doing so.

- To provide and manage our services: Including processing your orders, managing payments, fulfilling delivery, and providing customer service. (Legal Basis: Performance of a contract with you).

- To manage your account: If you create an account on our online platform. (Legal Basis: Performance of a contract with you).

- To improve our services and site: Including data analysis, testing, research, statistical and survey purposes to understand how users interact with our service and develop new features. (Legal Basis: Our legitimate interests in improving our services and business).

- To send you marketing communications: Where you have consented or we have a legitimate interest, we may send you information about our products and services. (Legal Basis: Your consent or our legitimate interests). You can opt-out of marketing communications at any time.

- To ensure the security of our service: For security purposes, fraud prevention, and to protect our business and users. (Legal Basis: Our legitimate interests and compliance with legal obligations).

- To comply with legal and regulatory obligations: Including responding to requests from public or governmental authorities. (Legal Basis: Compliance with legal obligations).

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Sharing

We may share your personal data with trusted third parties for the purposes set out in this policy:

- Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, shipping and delivery, IT and system administration, marketing, and data analysis. These third parties are contractually bound to process data only according to our instructions and maintain appropriate security measures.

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Armonia Bellezza, our users, or the public.

- Affiliates: We may share data with entities within the Armonia Bellezza group of companies for business purposes.

International Data Transfers

We are based in Italy and primarily process data within the European Economic Area (EEA). However, some of our third-party service providers may be located outside the EEA. When transferring your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (e.g., Standard Contractual Clauses).

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Your Rights

Under applicable data protection laws, you have rights regarding your personal data. These may include the right to:

- Request access to your personal data.

- Request correction of your personal data.

- Request erasure of your personal data.

- Object to processing of your personal data.

- Request restriction of processing your personal data.

- Request the transfer of your personal data to you or a third party (Data Portability).

- Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies and Similar Technologies

Our online platform uses cookies and similar technologies to distinguish you from other users, provide functionality, and analyse usage. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data without parental consent, we will take steps to remove such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us by writing to us at:

Armonia Bellezza
15 Via della Spiga,
Milan, Lombardy,
20121, Italy

Right to Lodge a Complaint

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. In Italy, this is the Garante per la Protezione dei Dati Personali (GPDP). We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.